The Mission of the Division of Water and Wastewater is to provide essential services that protect public health, preserve the environment, and support sustainable growth of the community.
The Division of Water serves more than 47,000 customers with over 18,300 connections. We are committed to delivering the safest and finest quality drinking water to your tap every day. We are also responsible for the maintenance of the City’s water distribution system, including roughly 190 miles of water main, hundreds of valves and fire hydrants as well as thousands of water meters.
The Division of Wastewater is responsible for treating and returning environmentally clean, safe water back to the Licking River. Additionally, the Division is responsible for maintaining the collection system, which consists of approximately 238 miles of sanitary and combined sewers, 24 lift stations and over 5000 manhole structures. The Division is also responsible for monitoring discharges into the system from industrial and commercial users for compliance with federal regulations as well as local ordinances.
Monday – Friday
8AM to 4:30PM
34 S. Fifth St., P.O. Box 4100, Newark, OH 43055
Monday – Friday after 4:30PM and weekends
Online Payment is available for water, sewer, and stormwater bills. The City of Newark offers our customers the ability to pay their bills online free of fees. We accept checking/ACH, credit, and debit card payments online in a secure environment. For your convenience, we accept VISA, MasterCard, Discover, and American Express. You can also take advantage of paperless statements, viewing your usage, looking at your transaction history, and setting up automatic payments from either checking or credit card.
The City of Newark has partnered with SLWA to offer customers affordable water, sewer, and interior plumbing protection plans. Get peace of mind. For protection plan information, call 1-844-257-8795
3. On August 15, 2016, the Newark City Council passed Ordinance Number 16-31 providing for water quality protection and cross-connection control, which was previously administered by the Licking County Health Department. As a result, the City of Newark Water Department now maintains a backflow prevention and cross-connection control program for each individual commercial and industrial water connection. For more information concerning our backflow program click here.
The goal of the Newark Water Department is to provide aesthetically pleasing, clean and safe drinking water for the City of Newark. When a depressurization occurs in the water main lines there is a possibility that contaminants could get into the water supply. During such an event the water may be safe to drink but because the possibility of contaminants in the water system exists, the Newark Water Department in conjunction with the Ohio EPA recommends that the water used for consumption be boiled vigorously for 1 minute and allow water to cool prior to use.
The process of flushing hydrants performs a couple beneficial preventive maintenance tasks simultaneously. The flushing tests the operation of the hydrant itself and prevents the buildup of deposits in water mains. When flushing hydrants, homes downstream of the hydrant may see redness for a short time in the water. The opening of the hydrant causes a water scouring effect that cleans the lines and ensures proper operation and longer-lasting water system. The Newark Water Department normally flushes the hydrants between April and November every year. The Newark Water Department flushes hydrants every month at a few points in the City of Newark. Should customers have an issue with cloudy or discolored water, it is recommended that they run the cold water only. Running the cold water will generally clear up any water quality problems. Also, you should refrain from doing laundry if your water has a rusty tint to it. If the problem continues contact the Newark Water Treatment Plant at (740) 349-6765.
Starting Monday, March 27, 2023, and continuing until it is completed, we will be flushing zone 1-4. Zone 1-4 consists of the area between Myrtle Ave and Goosepond Road from 21st Street west to the King Rd.
The history of the Newark Water Distribution began in 1886 when the privately owned Newark Water Company began operation of a pumping and distribution system. In 1905, the City of Newark began construction of it’s own pumping station and distribution system. In 1910, the City of Newark purchased the Newark Water Company and merged that system with the municipal system.
Currently, there is roughly 190 miles of water lines serving Newark and the surrounding area. As shown below, our personnel work hard around the clock and in all weather conditions to keep the water flowing for our customer’s convenience.
The history of the Newark Sewer Collection began in the 1920’s when it was mandated that pipes be laid to direct sewage away from homes and to the river. In the 1940’s a federal mandate required the sewer pipes be connected together to direct the sewage to a plant for treatment prior to discharge to the river. Currently there is over 172 miles of sewer lines and 56 miles of combined sewer and storm drains. Some of these lines date back to the 1920’s and 1930’s. Today’s challenges include replacing and repairing these lines so that the sewage reaches the Wastewater Treatment Plant. Older Cities like Newark face many of these same challenges.
As part of the City of Newark Long Term Control Plan, three construction projects have been completed which allow the City to eliminate or decreases flow from its CSO’s. The first project separated the combined sewer lines and eliminated CSO 1007 at the Everett Ave Bridge. CSO 1007 was eliminated in 2009. The second project installed a 48-inch line from CSO 1006 to junction chamber #1. CSO 1006 was eliminated near Monroe Street in 2011. The third and largest project and most recent, is the completion of the high rate treatment facility located at the Newark Wastewater Treatment Plant. The City is now able to treat millions of gallons per day more storm water flow before it enters the Licking River.
To view current construction projects, please click link below
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We invite you to learn more and take a free tour of our Water & Wastewater Plants
Lead Service Line Replacement Frequently Asked Questions